Telemarketing is not just about talking at the other person on the other end of the line. Telephone conversations always have been 2 way events with both participants contributing. Listed below are some of the skills useful to any good telemarketer: Re-Capping This tells the other person you are listening to them. Saying things like […]
Almost all telemarketing agencies these days work off some form of database or spreadsheet when conducting campaigns. So the scenario is you have for example 1000 accounts containing contact details for your prospects. You would usually call these in some form of order. First of all you would probably call the ones that contain the […]
An article in Call Centre helper this week detailed the possible effects of stress on call centre workers and the impact it can have on their work. On the health side stress can create Symptoms can include Headaches, being forgetful, feeling helpless, loss of interest in work and appearance as well in some extreme circumstances […]
A leading auto centre company has reported that a customer and staff feedback programme has improved the quality, speed and efficiency of its call centre service. In the process of doing this they have found that the actual cost of providing a feedback service to its customers has halved. The original service they provided involved […]
Everyone you speak to will have a different view of telemarketing and telemarkets. To some people it may be a nuisance but to others it could have benefited their lives in more ways than one. What we have to remember is telemarketers are offering a service or product. Overall what they are offering could be […]
Banks are now being targeted by the next in a long line of fraudsters. The latest scam is being called ‘Man-in-The-Phone’. In a typical call the fraudster poses as a call centre agent to tell the ‘victim’ that their account may be at risk and they should hold to confirm details. Most people should know […]
According to research, and popular belief, call centre staff are more intelligent than most people think. In fact, most call centre staff are intelligent and highly educated individuals. It has been found that 25% of call centre workers are educated to undergraduate level or above. Once viewed as a stop-gap job, most workers now see […]
We have all had calls either at home or at work from telemarketing agencies. I came across an article the other day that started with something like this. “I encountered one of the most rude high pressure salesmen in my life yesterday. I felt like a loan shark had a hold of me and I […]
There is a debate whether smaller firms can benefit from telemarketing campaigns. The small to medium size enterprise can easily spend too much time doing the ‘job’ whilst not paying enough attention to the marketing of the business. This is all right when you have steady contracts but in business you always have to look […]
Convergys, who have Work-at-Home employees in the US, have begun seeking UK clients to support the roll-out strategy utilising a specialised UK platform. The wide varieties of targeted clients are those that need UK-based agents or support in multiple languages. Employees will be able to work straight from their homes, no matter the city or […]
Contact us today for a fast quote for your B2B telemarketing needs.
Telemarketing Ltd
1b Stratford Court
Cranmore Boulevard
Shirley
Solihull
B90 4QT
United Kingdom
03333 079191
sales@teamtelemarketing.co.uk