NPS | Team Telemarketing

A Net Promoter Score® (NPS) measures the loyalty that exists between a provider and a consumer and is an increasingly important metric for gauging how willing a customer is to recommend an organisation’s product or service.

How Does NPS Work?

NPS measures customer loyalty by categorising them into three groups – promoters, passives and detractors. … This helps us to identify strengths and weaknesses, potential growth and which businesses have strong customer loyalty.

Net Promoter Scores are calculated to differentiate between the percentage of promoters and detractors. The NPS will not be formatted as a percentage but as a number lying between minus 100 and plus 100. An example of this, if you have 25% promoters, 55% passives and 20% detractors, your NPS will be +5.

Consult

We will obtain a thorough understanding of your business, its processes and services, in order to tailor our work to perfectly fit with your operation.

Survey

We will conduct a survey of your customers to understand how they see the experience with your organisation and how they view future interaction.

Analyse

We will analyse the data and group customer responses and compile them into the three categories associated with obtaining a Net Promoter Score®.

Present

We will present and discuss, in detail, your Net Promoter Score® so that you have a thorough understanding of your customer base as promoters, passives and detractors.

GET IN TOUCH

Have questions?

If you would like to find out more about how understanding your organisation’s Net Promoter Score® can help your company and how Team Telemarketing can help, please don’t hesitate to contact us.

1b Stratford Court, Cranmore Boulevard, Shirley, Solihull B90 4QT

03333 079191

sales@teamtelemarketing.co.uk

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