Stress and call centres.

An article in Call Centre helper this week detailed the possible effects of stress on call centre workers and the impact it can have on their work. On the health side stress can create Symptoms can include Headaches, being forgetful, feeling helpless, loss of interest in work and appearance as well in some extreme circumstances over indulgence in food, alcohol and tobacco. This has a massive effect on work and can lead to poor performance.
Stress can be managed if staff are properly supported in not just what they do at work but basically any problems they wish to discuss with a colleague or manager. We have to remember that we spend a good majority of our lives at work so a good working environment is essential in alleviating stress. The introduction of the work life, balance to many work places goes a long way to ensuring people are properly supported at work.