Is there is best calling time for outbound calls? The answers to this are many and varied. It all depends on your target audience and the service or product you are offering. B2B calling times tend to be business hours as you would expect peaking in the late afternoon. According to statistics, calls made offering […]
Many companies rely on statistics such as number of calls, wrap up times, length of time on call etc. The question is how much do we actually get from these figures. You may have a telemarketer making 150 calls a day against another working in the same department making 100 calls a day. Looking at […]
There are many articles on the web today looking at the rise of virtual call centres and smaller satellite groups spread through a localised area and accessing the data through cloud computing. This is a subject that does not want to go away and will probably have us debating for years to come. In my […]
Recent surveys have shown that in many cases complaints made to call centres are not being dealt with correctly if at all. This is one of the main bugbears for customers and some cases in the service industry have led to them switching suppliers. Call centres and telemarketing agencies need to make sure that complaints […]
When it comes to marketing mascots seem to be the flavour of the decade. The most popular marketing mascots at the moment being the insurance dog “Churchill” and compare the markets campaign – “compare” the meerkat featuring “Alexandra” the meerkat. The genius of these adverts cannot be underestimated and will no doubt make the companies involved […]
We all get e-mails offering products and services. The question is do these E-mails do the job they are intended to do or do many of them end up deleted before even being read. My own view is as well as a clear identification as to where they came from the subject line usually denotes […]
Computer technology now gives those with visual impairments a better chance of getting employment. On screen enhancements have been around for years giving the user the opportunity to change text size, colour and the inclusion of on screen keyboards. Improvements in voice recognition technology give those with a visual impairment even more access to better […]
Although the rest of the country seemed to grind to a halt in the last few weeks one of the industries that seemed to be at its busiest was the call centre industry. This was especially so in companies that deal with insurance, breakdowns and accident calls. Some of these saw up to a 40% […]
One skill in telemarketing is getting past “gatekeepers” to actually speak to a decision maker. 1. Be assertive (Not to be confused with aggressive!) You need to sound like you have authority and have important information for the decision maker. Ask for the decision maker by first name and give you own name before they ask who […]
Thanks to everyone who has taken the time to read our blogs this year. We will be back in the New Year with more discussion topics. A special thanks to the people who commented on any of the articles published. Call centres and telemarketing agencies are vibrant places where many a subject gets discussed so […]
Contact us today for a fast quote for your B2B telemarketing needs.
Telemarketing Ltd
1b Stratford Court
Cranmore Boulevard
Shirley
Solihull
B90 4QT
United Kingdom
03333 079191
sales@teamtelemarketing.co.uk