At the end of each day do your telemarketing staff leave their P.C’s switched on or do you leave more lights on than is really necessary overnight? Now, even if you are not really convinced about the green issue you have got to believe that a thing like leaving lights on is just a waste […]
Does your call centre or telemarketing agency suffer from repeated sickness or absence and are you doing enough to combat this. Most businesses across the country will find from time to time sickness related absences will be a problem. Now for the majority of cases this is probably due to genuine circumstances but there are […]
In any place of employment it is said that the employees who are focused, motivated and generally content with their role in the workplace engage better with clients. This is especially so in the world of telemarketing and telesales. Your telemarketers or telesales people are the front line in communicating with customers or prospective clients. […]
We have all heard of students coming over to this country from different parts of the world on exchange trips. The idea behind this being as well as studying they get to experience the life and traditions of the host country they are staying in. The question is could this work in the same […]
This is a blog that was posted by us last June and is possibly an issue to revisit. I tend to agree with a comment posted about this subject that charities should not be given special status solely because they are a charity. This would open the floodgates for telemarketing or other contact centre based […]
Now that I have your attention I thought it would be the ideal opportunity to discuss the transmission of viruses such as colds and flu through our places of work. It is a known fact that viruses spread quicker than anywhere else in offices, contact centres and basically any place where people are congregated for […]
More and more telemarketing agencies are replacing their old whiteboards with new plasma or LCD displays, reports a popular online call centre magazine. On the face of it, for very little money you can get a relatively inexpensive 42 inch LCD screen, (£600 or less) hook it up to a computer on the office network […]
Call recording when done properly gives you a valuable insight into how the company is really performing when speaking to customers. This shows you not only where your staff are going wrong during calls but also where you staff are going right! All call centres and telemarketing agencies need to remember the latter part when […]
Every telemarketing agency and call centre has more than likely at some point had issues with staff retention. Most employers know the value of keeping good call centre and telemarketing agents. Here are a few to help with the retention of your best staff. 1. Good communication. Staff, like to know they are being listened […]
There have been articles flying about recently saying that sitting at your desk for hours on end can be bad for your health. The effects of not moving about can lead to muscle inactivity, cramp in the legs and other related symptoms etc. Lack of any body muscle movements for long periods of time can […]
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Telemarketing Ltd
1b Stratford Court
Cranmore Boulevard
Shirley
Solihull
B90 4QT
United Kingdom
03333 079191
sales@teamtelemarketing.co.uk