in Uncategorized

Is Customer Service The New Marketing?

  Marketing has been long defined as educating and promoting your products and services to prospects and existing customers. However, in the age of the internet and considering how fast we can access information, this theory is evolving. Word of mouth continues to be the leading source of gaining information on new products and services, […]

in Telemarketing, Telesales

Using Your Database Effectively

The database you build for your business is the most important element of your telemarketing campaign. It offers a vital framework to your campaign and allows you to contact the right prospects. By understanding how to utilise your database effectively, updating regularly and making sure that it is in line with the current regulations, you […]

in Team Telemarketing News

Dealing With Difficult Customers

If you’ve worked in a customer focused career you will know that dealing with difficult customers is almost an everyday occurrence. Understanding how to deal with difficult customers takes a bit of patience and perseverance, but if you can get it right you can create a calmer conversation and even convert the customer. In this […]

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