Call centre work used to be a popular choice for students doing the job to either support themselves during the academic year or during the summer holidays or indeed both. Nowadays more and more people are looking to call centre’s and telemarketing agencies for long term careers. The reasons given for this are varied. Some […]
Employee retention in call centre’s and telemarketing agencies has always been a talking point. Training people up can be a costly and time consuming business. There are many suggestions on how to keep you well trained and competent staff here is a few: 1.Flexible Shifts. Giving new staff some control of the hours they want […]
Can the person on the other end of the phone tell if you are reading from a script? The answer to this is no if it is done in the right way. Old style scripting does show in the voice of the person especially if they are asking standard questions and have been doing so […]
Does your call centre or telemarketing agency play music for people who are waiting on hold? Research shows that people are more likely to stay on the line if music is played. Around about 50% of people who would stay on the line said they would like to listen to chilled out relaxing music with […]
A report on a leading call centre site said that “6 out of every ten people are changing have actually switched companies because of poor service levels”. It does not specify which companies they are talking about but we are probably looking at companies providing a service such as Insurance, Mobile phones and banking etc. […]
It has been said that the average consumer receives on average 21 unwanted calls a month. The worst offenders for this tend to be organisations such as debt collection agencies, mobile phone companies and charities. Other offenders include companies that use automatic dialers and agents who do not let the phone ring for long enough […]
There is a lot of talk by the government at the moment about getting the long term unemployed back into work. A social entrepreneur is setting up a new business venture for the helping the unemployed get back into work and then in full time employment. There are always jobs for telemarketers and even in […]
When taking to a decision maker you have to realize that you only have 30 seconds (If that) to make an impression. You should first impress on them that the product or service you are offering is something of value or something that will benefit them greatly. If they already have the same service or […]
Dialing and smiling is a common term for the practice of cold calling. It generally has a bad rep especially if you are just sitting down for dinner after a hard day at work. Now we may not think so but our emotions do come through when we are having telephone conversations. The person on […]
Everybody has heard the line “This call will be recorded for training and quality purposes”. Not everybody will realize that a good majority of call centre’s and telemarketing agencies do actually use them for training and quality purposes! The question is do they actually work. The general consensus is that call recording can be very […]
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Telemarketing Ltd
1b Stratford Court
Cranmore Boulevard
Shirley
Solihull
B90 4QT
United Kingdom
03333 079191
sales@teamtelemarketing.co.uk