Employee retention – How to keep your staff

Employee retention in call centre’s and telemarketing agencies has always been a talking point. Training people up can be a costly and time consuming business. There are many suggestions on how to keep you well trained and competent staff here is a few:
1.Flexible Shifts. Giving new staff some control of the hours they want to work seems to be a popular suggestion for staff longevity.

2.Keep the job varied. This gives staff the chance to experience different challenges in their working day. Employees like to feel they are valued and giving them different jobs to do they become more committed to the organisation.

3.Employ the right people in the first place!