CALL CENTRE STAFF ARE BRAINER THAN YOU THINK!

According to research, and popular belief, call centre staff are more intelligent than most people think. In fact, most call centre staff are intelligent and highly educated individuals.

It has been found that 25% of call centre workers are educated to undergraduate level or above. Once viewed as a stop-gap job, most workers now see themselves working in the call centre long term! Just under 40% that were interviewed stated that call centre work offers clear career paths and would even recommend the industry to a friend.

A third of the people questioned stated that the most enjoyable part of the role is interacting with customers and clients, and flexible working hours which leads to a good balance in their personal life.