Why Do Honest Sales Staff Sometimes Lie?

by in Telemarketing, Telesales 0 Comment

A normally honest sales person can sometimes fall into the trap of lying to a customer – here we examine one reason why. According to a recent survey just under a quarter of sales people will lie to close a sale.  However, all research points to the fact that lying in sales is detrimental for business […]

Knowledge Is Power in Telemarketing

by in Telemarketing 0 Comment

One of the most important things that a telemarketer can do is to understand their clients business and the industry that they are operating in.  And when we say understand we mean really understand!  So why does taking the time to learn about the industry you are selling in really matter so much? Getting past the […]

How Effective is Social Media as a Recruitment Tool for Businesses?

by in General, Social Media Marketing 0 Comment

We are recruiting at the moment for staff in our Birmingham office.  We’ve obviously gone though the traditional channels of offline advertising and agencies, but also of course used social media to make people aware of the career opportunities we can offer at the moment.  But actually how effective is social media as a tool for […]

Robots best for Telemarketing?

by in Call centre, General 0 Comment

In the 1950’s, long before the emergence of cutting-edge office technology and the computer age there was already formulated a myth: that machines would one day completely replace humans in the offices of the future. Today, in times of factory robots, drones, digital channels and automation that myth resurfaces, although not with the same force. However, a recent study has shown the enormous […]

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