3 Golden Rules For Effective Team Management

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Focus on Effective Leadership An ideal leader should be accessible, authentic and consistent.  Leaders who train employees one way but behave in another deflate morale.     Encourage Open Communication When training and leading staff make sure the directions are clear, easy to understand and provide focused regular feedback. Confusion creates a perfect atmosphere for low morale […]

Team Help To Make Discop 2015 A Huge Success

by in Team Telemarketing News, Telemarketing 0 Comment

Recently Team’s services were engaged by Basic Lead, a B2B event production and marketing agency headquartered in Los Angeles and Johannesburg, to help promote DISCOP AFRICA JOHANNESBURG. Discop was a three-day offering a global stage for film, TV content, adaptation rights and packaged channels in the region.  It was a huge success. Read the full […]

Team becomes a member of the British American Business Council

by in Team Telemarketing News, Telemarketing 0 Comment

We are pleased to announce that Team Telemarketing recently became a member of  the British American Business Council. BABC Midlands is a chapter of the New York based British-American Business Council, the leading transatlantic networking organisation. The BABC Midlands is committed to promoting transatlantic trade and investment among their international group of businesses. The BABC Midlands […]

Why Should Inbound Call Centres Offer Call Backs?

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Nowadays, one option for inbound telemarketing offices is to offer customers in the queue a call back.  But, is this a good idea?  Well, the simple answer is a resounding yes, for two reasons. Firstly, there is nothing worse (I’m sure there is but  I can’t think of anything right now) than being in a queue […]

Keep it Simple!

by in General, Telemarketing, Telesales 0 Comment

In this technological age we are all now bombarded with clever marketing tricks across all types of media. However, people are as receptive as ever to someone who keeps things simple. Clear goals, straight talking and a common sense approach have always been the basis of good communication in telemarketing. They are as important today as […]

Make a Customer, Not a Sale.

by in General, Telemarketing, Telesales 0 Comment

If instead of striving to sell a product or service, or trying to book an appointment or demonstration, maybe a better focus of your thinking might be to concentrate on building relationships. As experienced sales people know, if you can position yourself in the eyes of your client as a knowledgeable, solid authority in your […]

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