Everybody has heard the line “This call will be recorded for training and quality purposes”. Not everybody will realize that a good majority of call centre’s and telemarketing agencies do actually use them for training and quality purposes! The question is do they actually work. The general consensus is that call recording can be very […]
Telemarketing is not just about talking at the other person on the other end of the line. Telephone conversations always have been 2 way events with both participants contributing. Listed below are some of the skills useful to any good telemarketer: Re-Capping This tells the other person you are listening to them. Saying things like […]
Almost all telemarketing agencies these days work off some form of database or spreadsheet when conducting campaigns. So the scenario is you have for example 1000 accounts containing contact details for your prospects. You would usually call these in some form of order. First of all you would probably call the ones that contain the […]
An article in Call Centre helper this week detailed the possible effects of stress on call centre workers and the impact it can have on their work. On the health side stress can create Symptoms can include Headaches, being forgetful, feeling helpless, loss of interest in work and appearance as well in some extreme circumstances […]
A leading auto centre company has reported that a customer and staff feedback programme has improved the quality, speed and efficiency of its call centre service. In the process of doing this they have found that the actual cost of providing a feedback service to its customers has halved. The original service they provided involved […]
Everyone you speak to will have a different view of telemarketing and telemarkets. To some people it may be a nuisance but to others it could have benefited their lives in more ways than one. What we have to remember is telemarketers are offering a service or product. Overall what they are offering could be […]
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Telemarketing Ltd
1b Stratford Court
Cranmore Boulevard
Shirley
Solihull
B90 4QT
United Kingdom
03333 079191
sales@teamtelemarketing.co.uk