Although the rest of the country seemed to grind to a halt in the last few weeks one of the industries that seemed to be at its busiest was the call centre industry. This was especially so in companies that deal with insurance, breakdowns and accident calls. Some of these saw up to a 40% […]
One skill in telemarketing is getting past “gatekeepers” to actually speak to a decision maker. 1. Be assertive (Not to be confused with aggressive!) You need to sound like you have authority and have important information for the decision maker. Ask for the decision maker by first name and give you own name before they ask who […]
Thanks to everyone who has taken the time to read our blogs this year. We will be back in the New Year with more discussion topics. A special thanks to the people who commented on any of the articles published. Call centres and telemarketing agencies are vibrant places where many a subject gets discussed so […]
Call centre work used to be a popular choice for students doing the job to either support themselves during the academic year or during the summer holidays or indeed both. Nowadays more and more people are looking to call centre’s and telemarketing agencies for long term careers. The reasons given for this are varied. Some […]
Employee retention in call centre’s and telemarketing agencies has always been a talking point. Training people up can be a costly and time consuming business. There are many suggestions on how to keep you well trained and competent staff here is a few: 1.Flexible Shifts. Giving new staff some control of the hours they want […]
Can the person on the other end of the phone tell if you are reading from a script? The answer to this is no if it is done in the right way. Old style scripting does show in the voice of the person especially if they are asking standard questions and have been doing so […]
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Telemarketing Ltd
1b Stratford Court
Cranmore Boulevard
Shirley
Solihull
B90 4QT
United Kingdom
03333 079191
sales@teamtelemarketing.co.uk