Now that I have your attention I thought it would be the ideal opportunity to discuss the transmission of viruses such as colds and flu through our places of work. It is a known fact that viruses spread quicker than anywhere else in offices, contact centres and basically any place where people are congregated for […]
More and more telemarketing agencies are replacing their old whiteboards with new plasma or LCD displays, reports a popular online call centre magazine. On the face of it, for very little money you can get a relatively inexpensive 42 inch LCD screen, (£600 or less) hook it up to a computer on the office network […]
Call recording when done properly gives you a valuable insight into how the company is really performing when speaking to customers. This shows you not only where your staff are going wrong during calls but also where you staff are going right! All call centres and telemarketing agencies need to remember the latter part when […]
Every telemarketing agency and call centre has more than likely at some point had issues with staff retention. Most employers know the value of keeping good call centre and telemarketing agents. Here are a few to help with the retention of your best staff. 1. Good communication. Staff, like to know they are being listened […]
There have been articles flying about recently saying that sitting at your desk for hours on end can be bad for your health. The effects of not moving about can lead to muscle inactivity, cramp in the legs and other related symptoms etc. Lack of any body muscle movements for long periods of time can […]
Is there is best calling time for outbound calls? The answers to this are many and varied. It all depends on your target audience and the service or product you are offering. B2B calling times tend to be business hours as you would expect peaking in the late afternoon. According to statistics, calls made offering […]
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Telemarketing Ltd
1b Stratford Court
Cranmore Boulevard
Shirley
Solihull
B90 4QT
United Kingdom
03333 079191
sales@teamtelemarketing.co.uk