Many companies rely on statistics such as number of calls, wrap up times, length of time on call etc. The question is how much do we actually get from these figures. You may have a telemarketer making 150 calls a day against another working in the same department making 100 calls a day. Looking at […]
There are many articles on the web today looking at the rise of virtual call centres and smaller satellite groups spread through a localised area and accessing the data through cloud computing. This is a subject that does not want to go away and will probably have us debating for years to come. In my […]
Recent surveys have shown that in many cases complaints made to call centres are not being dealt with correctly if at all. This is one of the main bugbears for customers and some cases in the service industry have led to them switching suppliers. Call centres and telemarketing agencies need to make sure that complaints […]
When it comes to marketing mascots seem to be the flavour of the decade. The most popular marketing mascots at the moment being the insurance dog “Churchill” and compare the markets campaign – “compare” the meerkat featuring “Alexandra” the meerkat. The genius of these adverts cannot be underestimated and will no doubt make the companies involved […]
We all get e-mails offering products and services. The question is do these E-mails do the job they are intended to do or do many of them end up deleted before even being read. My own view is as well as a clear identification as to where they came from the subject line usually denotes […]
Computer technology now gives those with visual impairments a better chance of getting employment. On screen enhancements have been around for years giving the user the opportunity to change text size, colour and the inclusion of on screen keyboards. Improvements in voice recognition technology give those with a visual impairment even more access to better […]
Contact us today for a fast quote for your B2B telemarketing needs.
Telemarketing Ltd
1b Stratford Court
Cranmore Boulevard
Shirley
Solihull
B90 4QT
United Kingdom
03333 079191
sales@teamtelemarketing.co.uk