An online site for call centres published an article about conversational selling. One point made in the article relates to the use of conversational selling rather than the use of scripts. I have discussed this in a previous blog entitled “Call Centre Scripting”. People tend to know when the person on the other end of […]
At the end of each day do your telemarketing staff leave their P.C’s switched on or do you leave more lights on than is really necessary overnight? Now, even if you are not really convinced about the green issue you have got to believe that a thing like leaving lights on is just a waste […]
Does your call centre or telemarketing agency suffer from repeated sickness or absence and are you doing enough to combat this. Most businesses across the country will find from time to time sickness related absences will be a problem. Now for the majority of cases this is probably due to genuine circumstances but there are […]
In any place of employment it is said that the employees who are focused, motivated and generally content with their role in the workplace engage better with clients. This is especially so in the world of telemarketing and telesales. Your telemarketers or telesales people are the front line in communicating with customers or prospective clients. […]
We have all heard of students coming over to this country from different parts of the world on exchange trips. The idea behind this being as well as studying they get to experience the life and traditions of the host country they are staying in. The question is could this work in the same […]
This is a blog that was posted by us last June and is possibly an issue to revisit. I tend to agree with a comment posted about this subject that charities should not be given special status solely because they are a charity. This would open the floodgates for telemarketing or other contact centre based […]
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