Upon handling in excess of a million quotations per month, GoCompare.com have implemented a new e-mail management system to provide a higher quality customer service. The new system uses powerful natural language semantic search technology, which analyses the text of inbound e-mail enquiries and provides customer service agents with the best answer from a vast […]
Consumers interacting with their chosen business on Facebook will now be able to have a call back option thanks to technology from CallMedia. By linking together the call back option to the contact software of the chosen company, consumers will now be placed in the universal queue that handles all inbound calls and will then […]
The best way for survival during a recession is to galvanise your established customer base and create a strong loyalty to keep them onboard. Colin Shaw, the Customer Service author has stated while other companies flounder with their haphazard customer service skills, it is now time for you to improve on yours! “Do you want […]
Companies that do not provide a basic interaction are risking alienating their consumers and prospective customers according to the latest research by Invomo. The research carried out has found that 40% of customers prefer purchasing on the telephone than online. While the internet seems the easiest way, people out there still need to speak with […]
We have all heard the saying “Only the best survive” and in these times of recession it rings true more than ever. Any company you look at these days has a need to promote themselves and they will see this as 1 of their priorities when budgeting. Most companies would rather lose people if need […]
Picture the scene you have just arrived at the location for your company’s team building trip. By a unanimous decision everyone decided that this year it would be paint-balling. Now all you have to do is split into 2 teams choose the leaders and spend all day shooting each other. Now this is all good […]
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Telemarketing Ltd
1b Stratford Court
Cranmore Boulevard
Shirley
Solihull
B90 4QT
United Kingdom
03333 079191
sales@teamtelemarketing.co.uk