Understanding Your Customer’s Buying Process

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The customer buying process is quite simply an understanding of the customers journey when deciding to buy a product or service. Understanding your customers buying process is one of the most important elements to the success of any business or brand who is wanting to develop and entice more sales. It also enables you to […]


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A very common mistake in telemarketing is negative questioning prospective customers. When you are contacting cold lines of customers, it’s important to be as positive as possible, not to help you convert to a sale, but for your own sanity as a telemarketer. It is no secret at all that rejection and negative reactions are […]

How To Avoid Being A Nuisance Telemarketer

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Telemarketing can be an extremely useful and responsive tool for both business and customer if properly executed. However, it easy to become part of the ‘stereotype’ that can be associated with telemarketing when it is done wrong. Outbound telemarketing can be hard to gain a response from, but there are ways you can ensure you […]


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We recently announced we had made the shortlist for Solihull Chambers ‘Solihull Business Of The Year’ and ‘Small Business Of The Year’, and we’re now pleased to announce that we won both awards! The Team Telemarketing team dressed up and turned out for the award ceremony and dinner event at the Forest of Arden Marriott […]

Can Telemarketing Help You To Retain Customers?

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There is a wealth of proof that retaining customers is more likely to be profitable than to find new ones, which is why it is imperative to retain your existing customer’s business. Telemarketing is one of many avenues that businesses use to connect with customers but is usually associated with generating new leads and new […]

Why You Should Use Email Marketing For Your Business

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Email marketing can often be overlooked by small and medium businesses and dismissed as a bit of a waste of time, but in reality it is one of the most effective marketing streams that you can have for your business. Email marketing is not just for the elite businesses with a trillion customers, it has […]

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