Setting goals for success with your telemarketing team
Setting goals is one of the most important elements in having a high functioning telemarketing team, having something to work towards can be extremely motivating and reassuring for employees and will help them to become more efficient and focused in their role.
We are sharing some of the ways you can set goals with your telemarketing team to inspire better results and successful campaigns.
Put together realistic team monthly targets
Putting together team monthly targets can be such a positive way to motivate and inspire your telemarketing agents to work together and collaborate to get the best out of their work, using monthly meetings to reflect on what has and hasn’t worked together and gaining feedback from your team to build realistic goals alongside sharing tips between the team that everybody can implement to improve their output is essential.
Build individual goals in one to one meetings
Having one to one meetings with your telemarketing team members to understand their strengths and areas that need improvement is essential for building a successful and happy team that can work to targets and find what works for them to inspire the best results from their work.
It’s important to know that not everybody works the same, and each individual will have something they can add to the team and something they can learn from it too, so getting the very best from them and understanding their unique needs, aspirations and potential room for growth will help the team collectively and help the business be more successful in their telemarketing efforts.
Run incentives
Running incentives alongside your targets can be a really good way to motivate and inspire your team, this can be something you offer individually or for the whole team, but incentives have been proven time and time again to improve work rate and improve the wellbeing of employees because completing a high standard of work can feel even more rewarding when people feel valued.
It doesn’t have to break the bank and there are so many ways you can run incentives that don’t even cost money, for example allowing everyone to go home earlier on a friday afternoon if they reach their targets over the week or if you can add a budget you can organise a team night or day out if targets are met that can be enjoyed by the whole team collectively as well as inspiring better community and team building strengthening the team in general.
