Two Ways To Use Telemarketing Without Selling

Using telemarketing to reconnect with your customers and prospects during the ever changing circumstances surrounding Coronavirus is a worthwhile investment of your time. There are so many ways to utilise telemarketing without directly selling to your customers and target market, especially with the human touch becoming pushed aside this year.

Customer Feedback

Using this time to contact your customers for feedback will help you to continue to grow, develop and rethink your business strategies. Customer feedback is one of the most important and useful pieces of information you can obtain to move forward with your business, getting a better idea of what your customer expects from you and your business.

A brief but rich questionnaire with your customers will allow you to pinpoint areas of your business that need the most attention, and can be developed or improved during this difficult time, to ensure that when our lives go back to some level of normality, your business is back and better than ever for your customers and your target market.

Checking In

With the human touch being impossible to achieve this year, telemarketing can provide that crutch for businesses who usually work on a face to face basis. Telemarketing has seen huge growth thanks to the ability to directly connect with customers and target markets without breaking any kind of Covid guidelines, whilst still providing the human touch that so many of us have been deprived of. Checking in with your customers out of courtesy to ensure they are doing okay and the products/services that you are providing for them are suitable, will leave a lasting impression on your customers and potentially give them some of the only human contact they’re having for long periods. It also offers a great opportunity for you to update any contact details that may have changed for them to ensure you are contacting the right person at the right address.

Not sure where to start? Team Telemarketing have decades of experience in optimising best practice in telemarketing offering a wide range of services that will keep you connected with your customers during the global pandemic. We tailor and design telemarketing campaigns to deliver the highest quality communication with your customers and your target market to ensure that you leave a positive and lasting impression.