Getting Your Telemarketing Team Motivated For The Year Ahead!
January is probably the hardest month to get through when it comes to motivation at work, and the month feels more like a year than 31 days. Getting your telemarketing team motivated in January is essential for the year ahead, to sets expectations and a professional tone that flows throughout the year for optimum success.
In telemarketing, it can be common for people to become demotivated, deflated and frustrated when calls aren’t going your way, and a resounding no from prospects is all you can hear. A team lacking morale could miss out on great opportunities for leads and sales, which can become a vicious cycle that results in a high staff turnover with minimum success. So, how can you get your telemarketing team motivated for year ahead?
GET FEEDBACK FROM YOUR TEAM
First and foremost, getting feedback from your team should be top of your agenda. Nobody knows the team, and the campaigns you’re working on better than the people doing it themselves. Hosting a meeting with your whole team at the beginning of the year to look closer at what went right, what went wrong and what can be improved in the year ahead. Take into account your team’s strengths and weaknesses, come up with a plan of action moving forward with your team.
SET UP NEW INCENTIVES
Who doesn’t love an incentive to be better and do better? Incentives are something that are common place in the telemarketing industry, with many businesses offering commissions or prizes upon hitting certain targets. This new year, find new ways to offer new incentives to your team to keep them motivated and increase productivity.
FRESHEN UP YOUR DATA & REFOCUS YOUR TARGET MARKET
You should be reviewing your data and targeting often, but the new year is a great time to get rid of the rubbish and freshen it up to keep your team motivated. Are you contacting the right industry? Is your current targeted market in your campaign relevant to the product or service that you are providing? Most importantly, are they fresh? A stale call list can leave your team feeling frustrated and overwhelmed.
OFFER A NEW TRAINING ON PRODUCTS AND SERVICES
Offering new training and skill building for your team can be a real incentive to get your team feeling productive, confident and motivated to do their job. You can incorporate team building into your training that will strengthen the bond between your team members and make for a more harmonious work environment for them, again promoting productivity and motivation. Your training should be fresh and informative, to maybe include angles of the business, product and services that your team might be lacking to deliver.
There are so many ways you can get your telemarketing team motivated this year, and with motivated teams come success so it is completely worth your while and an essential investment into your businesses growth. If you’re looking for a highly motivated team to help you with your telemarketing needs, look no further than Team Telemarketing!
