Closing Your Telemarketing Calls Like A Pro
Closing your telemarketing calls like an expert is something that comes with experience as a telemarketer, and we have bucket loads of experience to teach you just how to close your calls professionally whilst trying to gain the best outcome from your calls. Learning how to close your calls correctly can be the difference in building good long lasting relationships with your customers and leaving your customers with a bad impression or negative impression that can then be shared on.
So, here are our top tips for closing your telemarketing calls like a pro…
DON’T BE PUSHY
Being pushy is a really negative way to close your telemarketing calls, and should be avoided. Working on your close will be invaluable for finding the right balance when it comes to trying to get the customer on side and pushing them over the edge. The last thing your company needs is a reputation for being too pushy or too aggressive with your calls, so make sure you really work to find the right approach to your customers.
Telemarketing calls won’t always go your way no matter how polite or how much the customer would benefit from your product or services, so being respectful in your approach to closing the call and maintaining a friendly, warm tone no matter the outcome of the call is essential. It’s easy to be blinded by targets and goals set, but remaining respectful and keeping your tone light and friendly throughout, even through frustration, is a skill worth having and will help you to close better.
A good way to close a telemarketing call is by summarising over all of the important points of the call. This is particularly important when your prospect has agreed to a meeting or another telephone call, make sure you are both leaving the call with a clear outlook going forward. Use this closing opportunity to check the details of the meeting, site address, parking, invite other key decision makers of the business. You can also follow up with a confirmation email, to demonstrate the professionalism and commitment to your customers, whilst reminding them of your contact details should they need them.