Training Days – A worthwhile investment?

All telemarketing agencies have some kind of training schedules.  These are very important in keeping your staff abreast of new campaigns, new strategies etc.

Recently our telemarketing agency ran a training day with a difference.  The office was closed and we held a day where telemarketers where encourage to work in small groups and complete a series of tasks.  One of the tasks set was to build a tower using spaghetti and mallows.  First the teams had to decide how high they thought they could build the tower in the time given.  The team getting the highest standing tower would be deemed a winner.

The real objectives here being working as part of a team and setting targets.  Other activities included setting individual goals, looking at how you will achieve them, and how you know when you have achieved them.  The day was a success with everybody taking something away with them, something they could use in their normal working day.  In my opinion days like this can be invaluable and are a worthwhile investment.   Does anyone have a different opinion?