Telemarketing staff – born or made?
Obviously, when it comes to making your business successful, you need the best B2B telemarketing talent available to you. However, what many companies do not realize is the type of training you choose to provide your sales staff is what makes the difference of how successful they are overall. Of course, telemarketers along with any other type of sales professional have to have specific qualities that help them be more successful, such as self-confidence, service-oriented drive, and empathy. These aspects working together will undoubtedly make members of your team more successful.
Therefore, before focusing on telemarketing training of course the focus should be on selecting the right candidates that possess some of the qualities that will make this natural sales ability. However, it is then imperative that you can mold the raw talent and make them great sales people.
So the challenge is to take a driven but inexperienced telemarketer and turn them into a successful telemarketing professional by providing initial training and, more importantly, ongoing training. Sales training does not end with a single one-time training session, you need to stay abreast of the latest trends in telemarketing and then share those with your staff.
Although there is always a need for generic “one fits all” training sessions the most successful telemarketing companies realise that ongoing training should incorporate tailored sessions to help with the individual training needs of staff and address specific areas of weakness or concern. Good trainers are obviously important – you need on your team someone who can train and motivate your sales team, because structured training sessions will undoubtedly impact on the bottom line of your company profits.
