Managing A Call Centre’s Headset Inventory

Call centres use a lot of headsets. Did you know that managing your telemarketing centre’s headset inventory can save you thousands of dollars a year on needlessly replaced equipment?

All your headsets have warranties and service schedules, but does anyone in your organisation have any usable records of this information? Some may think it isn’t worth it, or that it’s easier and no more expensive to simply buy a new headset when one goes missing or becomes wonky.

However, intelligent headset management can save you some serious money over the course of a year. It’s not uncommon for telemarketing centres to spend 30% or more of their headset inventory value on unneeded replacements or repairs. But most telemarketing centres don’t have user histories for each headset, and if the telemarketing centre is spread over numerous geographical sites, management may not think it is worth the effort.

Knowing the location, status, warranty history, and age of headsets and keeping the information in a database can allow the telemarketing centre to manage headset inventory across numerous locations in real time. This can cut way down on unnecessary replacement or repairs, reducing the typical 30% loss to less than 10% over the course of only one year.