Five Steps To Making A Great Impression On A Telemarketing Call
Making a great impression on your telemarketing calls can be the difference between sales success and creating a bad reputation for your brand. There are many ways that you can make a great impression on potential customers and clients, most come naturally or come with experience in the business. In this post we will be sharing our five steps to making a great impression on a telemarketing call.
TONE IS EVERYTHING
Making sure your tone is on point is half the battle when it comes to creating a good impression. Using a positive and friendly tone over the telephone offers so much more than just a happy voice. Using a positive tone will encourage the person your calling to match your tone and will make your potential customer more likely to listen to what you have to say.
KNOW YOUR STUFF
Going into a call not really knowing what you’re talking about will show. Make sure you have clued yourself up on all the relevant information and more, including popular objections you may come across. If you know what you’re talking about you will effortlessly flow through the call and show a confidence in your craft.
It doesn’t sound like it would be relevant to telemarketing but trust us when we say sincerity goes a long way. You won’t be the only telemarketing your client or customer will receive in that day or week, and the days of pushy sales are almost over. Becoming more open and interested in your customer will make you stand out from the crowd of callers.
BE PREPARED TO LISTEN
Tying in slightly with sincerity, being prepared to listen to the person you’re calling instead of hammering them with information can be beneficial for both parties. Listening allows you to take in more of your potential customer’s expectations, needs and wants, allowing you to tailor the call to what you’ve learned about the customer.
BE A LION, NOT A MOUSE
People are more likely to remember you and your call if you act like a lion, with pride in your work and self belief, rather than a mouse. People gravitate to positivity more and more, which gives you an advantage to gain their interest and eventually their business.
Team Telemarketing offer a fantastic team of B2B telemarketing experts available to outsource for your business. Having Team Telemarketing on board with your business gives you a wealth of knowledge, experience and expertise that you may not have in your current marketing team.