Staff Retention – Top Tips!
March 11, 2010
Happy Staff!
Every telemarketing agency and call centre has more than likely at some point had issues with staff retention. Most employers know the value of keeping good call centre and telemarketing agents. Here are a few to help with the retention of your best staff.
1. Good communication. Staff, like to know they are being listened to! Encourage feedback from your staff both good and bad. Schedule regular times where staff can voice any concerns they have. This makes for a better working environment, remember communication IS A TWO WAY street.
2. Competitive salaries. This has got to be by far the most common reason that staff have for switching companies. Now nobody is saying every time staff say they are considering leaving they should be given a pay rise! Companies should make staff feel comfortable about discussing salaries and pay packages with management.
3. Staff benefits. This can be used as an alternative to pay rises and a further incentive for staff to remain with the company. These rewards can be in the form of Health Benefits, paid time off, or bonus vacation days. Extra perks like this make staff feel valued and they are more likely to stay with the company.
Any Comments?
Is your call centre job killing you?
March 1, 2010
There have been articles flying about recently saying that sitting at your desk for hours on end can be bad for your health. The effects of not moving about can lead to muscle inactivity, cramp in the legs and other related symptoms etc. Lack of any body muscle movements for long periods of time can result in obesity, cancer and in some cases cause serious health problems, according to some studies. It’s not all bad news though there are steps you can take to avoid this. 1. Use free time, breaks etc to walk around. Go to the shops or find somewhere to walk to instead of just sitting in the break room or staff restaurant. 2. Stretch at your desk. Stretching your arms and legs will give your body some exercise. 3. Don’t overdo the smoking at break times. If you do smoke try and cut back on the number of short breaks you have for smoking. 4. Instead of sending an e-mail to someone in the same building or in some cases the same office, deliver the message personally. It gets you away from your desk.