Staff Retention – Top Tips!

March 11, 2010

Every telemarketing agency and call centre has more than likely at some point had issues with staff retention. Most employers know the value of keeping good call centre and telemarketing agents. Here are a few to help with the retention of your best staff.
1. Good communication. Staff, like to know they are being listened to! Encourage feedback from your staff both good and bad. Schedule regular times where staff can voice any concerns they have. This makes for a better working environment, remember communication IS A TWO WAY street.
2. Competitive salaries. This has got to be by far the most common reason that staff have for switching companies. Now nobody is saying every time staff say they are considering leaving they should be given a pay rise! Companies should make staff feel comfortable about discussing salaries and pay packages with management.
3. Staff benefits. This can be used as an alternative to pay rises and a further incentive for staff to remain with the company. These rewards can be in the form of Health Benefits, paid time off, or bonus vacation days. Extra perks like this make staff feel valued and they are more likely to stay with the company.

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