Three traits of a good telemarketer

Telemarketing isn’t for everyone, and making sure your business is represented by good telemarketers who adopt good habits and traits in their work is in the best interests of your telemarketing ventures, but what should you be looking for in a telemarketing agent either when you hire them or offering training to improve your team, we are sharing the three traits of a good telemarketer.

TONE

Using the appropriate tone of voice when you are delivering a pitch or conducting a telemarketing call in general has a huge influence on the outcome of your campaign and ultimately the success for your business.

It is an art to get the tone right in telephone conversations, especially because you can’t read your prospects body language through the phone like you can in face to face meetings, but nailing the right tone to take with the person you’re speaking to will work wonders on your ability to have a free flowing and productive conversation.

RAPPORT

Building rapport with prospects is second nature for successful and experienced telemarketing professionals, and building habits of taking genuine interest in your clients will not only make your working relationships easier to maintain but will help you find the appropriate way to sell your products or services to the client through getting to know them and their business better.

ABILITY TO CLOSE

Knowing how to effectively close your conversations is again, something that is learned with experience, and will help you to develop better outcomes and progress on your calls.

The ability to close is being able to pull in and tying all the pieces of thread together into a bow that will offer further action to what you have had the opportunity to discuss with your prospect, and all good telemarketers will be able to do this naturally because they truly believe in what they are saying and what they are offering is something worthwhile to their prospect following a discussion to determine their needs that will align with what you can give to them.

Closing won’t be a difficult challenge if you have built rapport and gained understanding of just what the customer is looking for, and finding the way that your product or service can be a solution to their problem.