Three Habits Of An Expert Telemarketer

Becoming an expert in telemarketing is really all about on the job experience, you learn the most about what and what doesn’t work in telemarketing when you’re making mistakes and getting hung up on because you didn’t execute the call well enough. Everybody in telemarketing has to gain experience to find the confidence in their conviction when selling and communicating well in their calls.

We are sharing the three habits of an expert telemarketer.

Active Listening

Active listening can be an art, and when you’ve nailed it you can easily control conversations and sales calls with ease. We miss a lot of information during sales or introductory calls through lack of listening because we’re so focused on getting our own information across. If you start to actively listen you will hear a lot more about the prospect and how to better approach the sale by tailoring the sales call to their specific needs or goals.

Keen To Follow Up

Following up on your calls is imperative and on average, you need to follow up FIVE times before you can successfully close the sale. The most expert telemarketers don’t see the need to follow up multiple times as an issue and will do so confidently. You will learn the suitable intervals to leave between follow ups and the correct ways to approach follow ups with out aggressive sales techniques, building a relationship and remaining patient to ensure you can close the sale in the next call.

Finding Common Ground To Build Rapport

Building rapport is one of the most important sales strategies you need to learn in telemarketing and will allow you to open so many more doors in your sales and your working relationships with customers and prospects. Building rapport and active listening go hand in hand, complimenting each other so well to ultimately secure the sale you need. Using your listening skills you can develop an understanding of the type of person the decision maker is or the needs/wants/goals of the business or brand you are trying to sell your products or services to. This active listening allows you to open up a conversation and dig deeper to gain a better understanding of how you can tailor your sale techniques to gain the attention and engagement of the prospect, from there you can build rapport.