How To Execute A Great Welcome Call Campaign
During these changing times, loyalty is something you will find hard to obtain and for that reason, it is important to put the spotlight onto how you communicate with your customers in the first instances. Leaving a good impression is everything and a key ingredient to retaining customer business and essentially, their loyalty. At Team Telemarketing we’re fine tuned in the welcome call campaign, and we have some top tips for leaving a positive impression on your customers.
A welcome call is an opportunity to tap into your customer’s thought process on their purchase, and even give an initial feedback on the product or service you are providing. The entire point of a welcome call is to add more value to their customer experience, you can use your welcome call to offer more including:
- Informing your customers about your business ethos, further product information about their purchase and offering more information about your business and their benefits as a customer.
- Notify your customers of all of your processes and how they can communicate with you on different channels.
- Assess whether you have successfully delivered on what your customer expected to receive from your product or service, furthermore, finding solutions to issues they may be facing initially.
- Take care of your customer concerns, if any at all, and make sure you address this in the most initial part of your call to make sure you are offering genuine concern about your customers experience with your business.
Making sure the team you use to make these welcome calls are the RIGHT fit, is just as important as the script you intend to use for your welcome call. It is essential that this team is well versed in positive problem solving, and friendly, warm people who have a genuine desire to help and assist customers.
Building a team that is right for the welcome call campaign should be one of the first tasks to tackle when putting together a plan. However, you may not have time for this which we have experienced with a lot of businesses, and that is why we offer a comprehensive team of experts who have lots of experience in making welcome calls for some of the biggest brands in the UK. Our team has been carefully selected to provide a top notch service to our clients, offering a professional and seamless service that is an extension of your very own in house team.