How To Avoid Being A Nuisance Telemarketer
Telemarketing can be an extremely useful and responsive tool for both business and customer if properly executed. However, it easy to become part of the ‘stereotype’ that can be associated with telemarketing when it is done wrong. Outbound telemarketing can be hard to gain a response from, but there are ways you can ensure you are being dignified as a business and respectful to the customers, ensuring you don’t give your business a bad name. In this post we are discussing the ways to avoid being a nuisance telemarketer.
CONTACT AT REASONABLE TIMES…
One of the most infuriating things you can do to a customer is contact them at a time of inconvenience. Even though this can be somewhat impossible, you are always going to catch somebody at a bad time, there are ways to prevent being a nuisance. No calling after 8pm or before 8am is a general rule that most telemarketing companies and businesses work by.
DON’T PUSH PEOPLE…
Obviously it’s important to gain interest and sales from customers, however, if a prospect is not interested or busy from the first point of contact, remove them from your list or arrange a call back at a more suitable time. Hassling and pressuring customers into committing to something in an aggressive manner will get you nowhere, and although your prospect will remember you, it will be for all the wrong reasons. If a customer asks to be taken off your database do so immediately, without question, not only is this imperative to sift out those not interested, it is also the law.
BE POLITE AT ALL TIMES…
Having and using manners costs absolutely nothing, and in telemarketing it could cost you a customer if you do not use your manners well. Being polite will enable you to have better control of the call and can defuse doubts and aggression from the other end of the phone. Remaining polite and well mannered no matter the outcome of the call, will leave the customer with a sense of satisfaction and leave an impression, whether they decide to use your product/service or not.
USE PROFESSIONALS…
Using professionals as oppose to inexperienced telemarketers could enable you to see a real boost in your campaign’s conversion. It takes a lot of experience and lessons learned to become an outstanding outbound telemarketer, so making sure you hire the right team is important. Team Telemarketing have a wealth of experience and training in telemarketing whether that’s warm inbound calls or freezing cold calls, we offer a level of professionalism that is second to none.
If you are interested in hiring Team Telemarketing to tackle your telemarketing campaign, we would love to here from you! Get in touch and see how we can help you boost your campaign and see better sales conversions.
