Hearing Your Customers Voices Loud & Clear.
Customer feedback is essential for the progression and success of every business. It is some of the most valuable information you could obtain for your business, products and services. Retaining your customers with exceptional customer experience is essential in the high density markets of all industries, as it becomes easier and easier for your customers to shop around.
Methods you can use to obtain customer feedback…
There are so many ways you can now obtain customer feedback, in fact it has never been easier to get to know what your customers really think about your products and services.
- Social Media
- Online Surveys
- Review Websites
- Phone Surveys
- Focus Groups
We recommend using all of these platforms to obtain a good grasp of what your customer’s experience with your brand and your products is like. All of these channels offer a different level of insight with focus groups and phone surveys getting a much more intense and personal response in comparison.
Strengthening your customer services will offer deeper insight…
No two customers are the same, and we should never assume a ‘one size fits all’ solution for every customer. Take the opportunity to integrate your customer feedback into creating a better a customer service experience in the first place and really honing in on those consistent flaws that customer’s have found in your products or services.
Making sure you full understand and recognise where the room for improvement is in the negative feedback, will enable you to offer better support and product/service training for your team.
Minimise customer efforts for easy improvement…
Keeping the level of work your customer needs to do to communicate with your business needs to be kept as low as possible. This is a really easy way to see improvement in customer feedback and increased customer satisfaction. When it comes to obtaining feedback, making sure that this as easy as possible for your customer is essential for getting the very best out of your efforts.
Be direct, concise and try to give your customers multiple choice feedback options, as oppose to writing essays on review websites to get their point across, which rarely happens with positive experiences.
Hearing your customers voice loud and clear has never been easier, and if you really listen to them you could have some very positive impacts on your business and product developments. Team Telemarketing have a team of experts who can help you to take the next steps in your obtainment of customer feedback.