Getting Over Phone Anxiety In Our New Normal

Lockdown is almost over, and with more and more of the world reopening in our new normal, it won’t be a surprise if after a year of uncertainty and lack of work, phone anxiety creeps back into your telemarketing team as they return to the office for the first few weeks.

Phone anxiety is nothing new, and is something all telemarketers experience at some point in their career, but the best way to combat that anxiety is tackling it head on with the right steps forward, we’re sharing some of our top tips for getting over phone anxiety in our new normal.

Refresh Your Team With Training…

If your telemarketers are returning after covid, it would be a great opportunity to get some refresher training in the workplace, not only will it help with the confidence of your team, but will allow for a collaborative experience that may be your team’s first in person interactions in over a year.

Practice makes perfect, and using the return of your staff to get some refresher training in to reignite the business ethos, knowledge and methods of working. It will definitely give your team the confidence boost they need as they go back into their first days back on the phone and hopefully dampen some of the initial phone anxieties.

Give Clear Guidance On Campaigns…

Being out of the telemarketing game for a few months can hinder the quality of the calls you make in campaigns, especially with phone anxiety. Making sure that you give clear and concise guidance when starting new campaigns so your team goes in with all the information they need to get the job done with confidence.

Practice Makes Perfect…

The saying practice makes perfect couldn’t be more fitting for telemarketing professionals suffering with a little phone anxiety. Practicing your script, your overturning of objections and general telephone etiquette will really help to build your confidence back on the phones and could even improve the quality of your calls in the long run.