Electronic Disruptions Can Harm Staff Productivity
When it comes to telemarketing productivity, recent studies have shown that electronic distractions are now one of the biggest problems that the industry faces. The recent study shows that 43% of all reported interruptions that occur at work are linked to electronic items.
While in the past, personal phone calls and co-workers used to make a majority of these statistics it appears that the digital age has finally gained control of the telemarketing realm as well. To help reduce these distractions, the concerned company might consider blocking certain elements.
The main disrupters are:
- Social networking websites
- Personal email
- Instant messaging
- Text messaging
Outside of personal items, we also find that there are some aspects that come into play that are beyond the control of the employer. The requirement to switch between monitors and systems also hold an impact on the level of productivity that is experienced as well.
It is with all this in mind, that to improve the results of your telemarketing department you might consider adjusting the accessibility of electronic items. This can be as straightforward as company policy restrictions going into place, or simply to increase the monitoring of such items in your company.
