Do Team Provide Quality Telemarketing?

Team Telemarketing were established in September 1999 and our guarantee of quality is based on simple, commonsense procedures that work. These ensure that communication between all parties is clear, that the campaign is well designed and that the staffs are knowledgeable, skilled and confident. All agents undertake call training and are given detailed campaign information.

Our core operation is run on highly secured systems; calls are tracked and monitored on our IP telephony system. The system produces statistics from which regular reporting can be delivered.  System back ups are conducted each day securing all information recorded.

Team can provide guaranteed quality using four simple steps:

• Careful design of training, and individual support for top quality staff
• A thorough appraisal of a completed campaign
• The flexibility to modify a campaign in the light of its possible outcomes
• The production of a detailed service level agreement