It is agreed that the experience of making thousands of calls regularly is the most valuable way to train as a telemarketer and discover your own unique skills. We have a few tips that every telemarketer should take into consideration, regardless of experience.
Perfect Your Sales Pitch
Keep your Pitch or Sales hook fewer than 50 words. It must be direct, accurate and to the point. Avoid complicated long sentences and get out the most important fact ‘’how I can help you” quickly. The person on the other side needs to know this call is relevant to them immediately. After explaining everything makes sure you end with a question to open up the conversation.
Use Open Ended Questions
Invite your contact to engage with you by using open ended questions that require them to think more on a meaningful response, rather than just yes or no questions. This allows you to gleen certain important information from the conversation. Have a few ‘go to’ open ended questions in your pocket and remember to listen to the answer and tone of voice of your potential customer as this will help you direct the conversation better.
Rehearse – Practice Makes Perfect!
Get familiar with the statements and questions that are helpful to you. Practice them but always remember not to get caught up on it. Improvisation is an important skill for a telemarketer. An unexpected question or statement from the prospect can easily drive you from the path you had planned – Do your research so that you feel prepared and be ready to be flexible.
Whether over the phone or face-to-face, remember to smile. It is pleasant and always makes a difference. Evidence shows that smiling is communicated over the phone in your voice, it makes you sound more positive and can lighten your voice. This helps put clients at ease and generates positive reactions. A smile is very contagious.
We’ve been working in field this for years and have honed our skills in this area, so if you’d like a professional to do your telesales calls for you, contact us today! Call 08455 700 100
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