Customer retention is based on sound business intelligence. With market research into both customer satisfaction and competitor analysis, you gain the knowledge to help make the right decisions. The right personal contact uncovers the best-quality information.
Team’s telemarketing services offer the most efficient way of carrying out this market research. We can administer your own surveys or design bespoke solutions to capture, collate and feedback the data that will help you adapt to your market.
Accurate business intelligence will help you to:
- Find out your strengths as seen by your customers – not the USPs you think you have
- Find out your competitors’ perceived strengths and weaknesses
- Evaluate marketing campaigns
- Plan and introduce improvements and changes
- Maintain or enhance detailed databases
Our results will promote both customer retention and customer recruitment. Our agents’ expert survey work would take up many hours of your people’s time, with poorer outcomes. Market research conducted by experienced and well-trained telemarketing specialists brings cost-effective answers that your future business can rely on.
Contact Team now to discuss how our telemarketing services can help you plot out your company’s future via our survey facilities. One of our agents will take your call, so you’ll instantly discover our own business intelligence! You’ll very soon understand Team’s high customer retention levels.