Is your call centre damaging the environment?
April 23, 2010
At the end of each day do your telemarketing staff leave their P.C’s switched on or do you leave more lights on than is really necessary overnight?
Now, even if you are not really convinced about the green issue you have got to believe that a thing like leaving lights on is just a waste of money if nothing else. I also believe in recycling, as we all know the planet does not have infinite space and we cannot carry on just filling the landfills, so what we are doing in effect is sweeping the problem under the carpet. Recycling paper is another common sense thing to do. Get your telemarketing call centre staff to re-use paper that has only been printed on one side for making notes or reminders. This cuts down on stationery costs and if you believe everything saves some trees!
On a serious note measures like this can save call centre or telemarketing agency money and just makes plain sense in the long run.
Can you improve sickness and absence at your workplace?
April 13, 2010
Does your call centre or telemarketing agency suffer from repeated sickness or absence and are you doing enough to combat this. Most businesses across the country will find from time to time sickness related absences will be a problem. Now for the majority of cases this is probably due to genuine circumstances but there are invariably some cases where people have the day off just because they feel like it.
The question is what can be done about it. Some companies offer a bonus schemes that reward not only employees performance at work but also their attendance. This makes employees think twice about having time off just because it happens to be sunny outside or for other unknown reasons.
One of the best ways to improve absences is to implement a sickness and absence policy where people have to have a back to work interview after short periods of absence. This again encourages people not to take the day if they are going to be questioned about it when they return. Whichever policy you decide to implement you need to make sure all employees understand it and most importantly your call centre or telemarketing agency needs to adhere to it.
Happy employees make for better business relations with customers!
April 8, 2010
In any place of employment it is said that the employees who are focused, motivated and generally content with their role in the workplace engage better with clients. This is especially so in the world of telemarketing and telesales. Your telemarketers or telesales people are the front line in communicating with customers or prospective clients. The key then is to keep your staff happy and engaged. Now obviously you cannot insist on people being happy when they come to work but there are steps you can take to get your staff motivated.
Listen to your staff; listen to their views, ideas and concerns. Don’t just dismiss things out of hand you never know the next best idea could come from a member of staff! People like to know their voice is being heard and what they say does matter.
Trust is a major issue; put your trust in staff to do their job and actively encourage them to come to you if they have any problems.
Have fun at work! Now this may seem somewhat of a misnomer to some people but having fun at work gives the workplace a sense of vibrancy and energy. Encourage people to engage with each other and this will come through when they are speaking with your customers. Remember happy staff make for happy customers!