Work-at-Home programme to hit the UK!
October 7, 2009
Convergys, who have Work-at-Home employees in the US, have begun seeking UK clients to support the roll-out strategy utilising a specialised UK platform. The wide varieties of targeted clients are those that need UK-based agents or support in multiple languages.
Employees will be able to work straight from their homes, no matter the city or area they live in; as long as they have a suitable internet connection they could be a candidate. Plus, by staying at home will cut carbon emissions – so this programme will get the green thumbs up! Even the application for the roles can be done from the home desktop!
Interested candidates can begin the application process by logging onto the Convergys Home Agent Web site at www.convergysworkathome.com
118 777 to take on the 118 118 twins!
October 5, 2009
Manchester based 118 777 have caused quite a stir in the directory enquires world by slashing prices, beating 118 118 by 25% and BT’s 118 500 by an amazing 53%! Calls to the new ‘number on the block’ have almost trebled in such a short-time now that the public are realising the savings that can be made.
Chris Earle, Unicom operations director, said: “The success of 118 777 in the relatively short time it has been operational proves you can deliver a high-quality directory service for a fraction of the cost of our competitors.”
Due to the popularity of the number and its Manchester roots, Unicom have plastered 118 777 imagery across Manchester Airport, giving the company a massive advertising boost, not that it seems they need it!
Why e-mail anywhere else?
October 1, 2009
Upon handling in excess of a million quotations per month, GoCompare.com have implemented a new e-mail management system to provide a higher quality customer service.
The new system uses powerful natural language semantic search technology, which analyses the text of inbound e-mail enquiries and provides customer service agents with the best answer from a vast knowledgebase of responses to previous customer questions.
The new system also provides and audit trail of all customers queries giving agents a bigger picture of how to handle questions and problems that arise and enables them to deal with customers in a fast and efficient manner, making GoCompare’s customer service the one to beat in the comparison battle.