Should Charities Have Special Treatment by the TPS?
June 22, 2009
With more and more UK households registered with the Telephone Prefence Service (TPS) I noticed in the news that Hugh McCaw of Relationship Marketing claiming that there was a “miscarriage of justice” for charities in the 1990s when the TPS was first conceived.
He is basically saying that the government should rethink its stance not to give charities a different status in the TPS system because the initial decision that fundraising calls should be treated the same as commercial telemarketing calls, and not allowed to households registered with the TPS,(unlike market research calls which are permitted) has meant that there are less and less prospective charity donators able to be contacted by telemarketing campaigns.
worklife balance for telemarketing staff
June 22, 2009
Team Teleamarketing have found by accomodating staff’s work life balance, staff retention has improved dramatically. Offering part- time hours, extended holiday leave, study leave and many other options has been easy to implement and had very little financial impact on the business.
Do Team Provide Quality Telemarketing?
June 22, 2009
Team Telemarketing were established in September 1999 and our guarantee of quality is based on simple, commonsense procedures that work. These ensure that communication between all parties is clear, that the campaign is well designed and that the staffs are knowledgeable, skilled and confident. All agents undertake call training and are given detailed campaign information.
Our core operation is run on highly secured systems; calls are tracked and monitored on our IP telephony system. The system produces statistics from which regular reporting can be delivered. System back ups are conducted each day securing all information recorded.
Team can provide guaranteed quality using four simple steps:
- Careful design of training, and individual support for top quality staff
- A thorough appraisal of a completed campaign
- The flexibility to modify a campaign in the light of its possible outcomes
- The production of a detailed service level agreement