The call centre invades Facebook!

September 30, 2009

Consumers interacting with their chosen business on Facebook will now be able to have a call back option thanks to technology from CallMedia.
By linking together the call back option to the contact software of the chosen company, consumers will now be placed in the universal queue that handles all inbound calls and will then be called back in real time.
This is designed for an easier way of contacting companies, but also combines the best of both worlds – the ease of internet usage but also the added human touch of a phone-call from the company in question.
With this, CallMedia are enabling customers to talk to businesses quickly, but also giving brands the ability to turn that human touch and interaction into a sale. This will help the consumer but also businesses worldwide.

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