Can you improve sickness and absence at your workplace?

April 13, 2010

Does your call centre or telemarketing agency suffer from repeated sickness or absence and are you doing enough to combat this. Most businesses across the country will find from time to time sickness related absences will be a problem. Now for the majority of cases this is probably due to genuine circumstances but there are invariably some cases where people have the day off just because they feel like it.

The question is what can be done about it. Some companies offer a bonus schemes that reward not only employees performance at work but also their attendance. This makes employees think twice about having time off just because it happens to be sunny outside or for other unknown reasons.

One of the best ways to improve absences is to implement a sickness and absence policy where people have to have a back to work interview after short periods of absence. This again encourages people not to take the day if they are going to be questioned about it when they return. Whichever policy you decide to implement you need to make sure all employees understand it and most importantly your call centre or telemarketing agency needs to adhere to it.

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