Plasma screens replace call centre whiteboards

March 17, 2010

More and more telemarketing agencies are replacing their old whiteboards with new plasma or LCD displays, reports a popular online call centre magazine. On the face of it, for very little money you can get a relatively inexpensive 42 inch LCD screen, (£600 or less) hook it up to a computer on the office network and with very little effort have a smart new display showing your agents performance.
There is a downside to this however. Careful consideration needs to be put into what you are showing on these screens. If you have too much information you risk losing time as agents keep looking to the screens, waiting for them to update and to generally keep abreast of their performance. Too little information and you might as well have kept the whiteboard. The general consensus seems to be, keep it short and simple displaying only essential data. Anything that takes longer than a couple of seconds to read and you could be frittering away valuable calling time.

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