Do Team Provide Quality Telemarketing?
June 22, 2009
Team Telemarketing were established in September 1999 and our guarantee of quality is based on simple, commonsense procedures that work. These ensure that communication between all parties is clear, that the campaign is well designed and that the staffs are knowledgeable, skilled and confident. All agents undertake call training and are given detailed campaign information.
Our core operation is run on highly secured systems; calls are tracked and monitored on our IP telephony system. The system produces statistics from which regular reporting can be delivered. System back ups are conducted each day securing all information recorded.
Team can provide guaranteed quality using four simple steps:
- Careful design of training, and individual support for top quality staff
- A thorough appraisal of a completed campaign
- The flexibility to modify a campaign in the light of its possible outcomes
- The production of a detailed service level agreement
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2 Responses to “Do Team Provide Quality Telemarketing?”
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I like the idea of a detailed SLA for a telemarketing campaign. I run a small software support business aimed at mainly SME’s – how do I go about getting a quote from you for a telemarketing campaign?
Marcus – either contact us through the form on our website, or call us on 0121 251 3000, we would be delighted to give you a quote.