Why e-mail anywhere else?

October 1, 2009

Upon handling in excess of a million quotations per month, GoCompare.com have implemented a new e-mail management system to provide a higher quality customer service.
The new system uses powerful natural language semantic search technology, which analyses the text of inbound e-mail enquiries and provides customer service agents with the best answer from a vast knowledgebase of responses to previous customer questions.
The new system also provides and audit trail of all customers queries giving agents a bigger picture of how to handle questions and problems that arise and enables them to deal with customers in a fast and efficient manner, making GoCompare’s customer service the one to beat in the comparison battle.

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