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The Team Pledge

Quality: the best teams, training, support, service level agreements and reviews. That’s service level management and not a script in sight!

The Team Telemarketing Pledge

As experienced telemarketing professionals, Team makes straightforward service pledges:

  • A specialist team for each client
  • Thorough training for their unscripted calls
  • Pilot campaigns, followed by detailed analysis and discussion with clients
  • Agreed service level agreements (SLA)
  • Individual agent supervision and top-up training throughout a campaign’s life
  • Close review of campaign outcomes; changes if necessary.

The Team Guarantee of Quality is based on simple, commonsense procedures that work. These lead to better communication between all parties, a well-designed campaign with measurable outcomes, and a knowledgeable, confident team.

With the right agents selected and briefed, we run a pilot campaign over a period long enough for us to learn detailed lessons. We review this campaign with our client, and agree a structure for the calls and criteria for call success. Final training is delivered. When the campaign is live, we monitor calls closely and give coaching if necessary. We report to our client as agreed.

Our service level agreements are much more than simple metrics like ‘average call-handing time’. We work closely with our clients and listen properly. We are stakeholders in their business objectives, and our approach is based on helping to meet their objectives effectively. We are professionals, and we deliver service level management.

Contact Team now to find out how our enhanced service level management will help deliver your business objectives.

Call us today on 08455 700 100 for an instant quote!

Latest News

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  • Why You Should Outsource Your Telemarketing Needs
  • Team Telemarketing Is Recruiting!
  • 8 Things You Need To Know About GDPR
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  • How to make cold calling successful for your business
  • Team Telemarketing Are Sponsoring The GBBC Spring Expo
  • Four ways to up your social media game for business
  • 5 ways to make telemarketing work for your business in 2018
  • How to Use Instagram to Grow Your Following

Recent Posts

3 Ways To Use Telemarketing To Grow Your Business
3 Ways To Use Telemarketing To Grow Your Business
19th April 2018
Team Telemarketing Is Recruiting!
Team Telemarketing Is Recruiting!
13th March 2018
8 Things You Need To Know About GDPR
8 Things You Need To Know About GDPR
7th March 2018

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About Us

Team Telemarketing Ltd
1b Stratford Court
Cranmore Boulevard
Shirley
Solihull B90 4QT

Tel: 0845 5700 100

Telemarketing Ltd, 1b Stratford Court, Cranmore Boulevard, Shirley, Solihull B90 4QT Tel: 0845 5700 100 Email: sales@teamtelemarketing.co.uk Team Telemarketing Ltd are ISO 9001:2008 Registered for the Provision of Telemarketing, Specialist Data and Social Media Services, Registration Number 14121923. Registration can be confirmed by visiting www.IRQAO.com Copyright © Team Telemarketing - Privacy Policy - Terms & Conditions - Disclaimer - Telemarketing News - Sitemap

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