Team TECHNOLOGY: HELPING OUR EXPERTS

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Team's telemarketing stands or falls on the quality of its people, not its technology.

Team technology in our hands, in your service

We hold a healthy respect for call centre technology, its possibilities and its limitations. We regularly review our requirements and upgrade where necessary: for example, we have a continuous programme of work-station renewal.

We made an early decision to work within a fully Internet Protocol infrastructure, one of only 8% of call centre operations in the UK. This has enabled us:

• To expand easily
• To communicate via a variety of media
• To undertake off-site working
• To save money.

Our telecoms are by Avaya, and our work-stations operate in a Windows XP environment.  We have a secure database with rapid access to records.  Reports are produced in Excel - this is universally welcomed by our clients.

We deploy technology to free our expert operators to do their jobs effectively.  Successful telemarketing is about one-to-one communication - there's no rocket science required.

Call Team now, and let one of our staff help you expertly.  You will be talking to a real person with decision-making skills and without a script.