TEAMWORK: ATTRACT THE BEST STAFF THEN CARE FOR THEM WELL

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With many years of telemarketing experience, initially as call centre agents, Team's Principals really know what works.  At the heart of their award-winning approach is the training and development of staff whose well-being is taken seriously.  Team's agents are assets and they're prized.

Team members at the Birmingham Chamber of Commerce Conference and Exhibition, 2006

The key to success in telemarketing is investment in staff, not technology - after all, the job consists of person-to-person communication. We often buy in specialists to deliver first-class training; our staff spend time with our clients; and we conduct regular one-to-one appraisals.  The company was first recognised as an Investor in People in 2003 and has led work in the field of Work-Life Balance.

Work-Life Balance enhancements include:

• Flexible leave and work patterns
• Significant involvement in decision-making processes
• Paying for additional training, social events and unscheduled pay rises

As a result staff retention is very high, absenteeism has been almost eliminated and the business has expanded.  Focusing on Work-Life Balance isn't just social justice, it's economic sanity.

In 2005, Team was judged one of the two top companies of its size in the citywide Best Business Awards for the Development of Work-Life Balance.  And we won the fundraising Business Action on Homelessness (Business in the Community) mixed football tournament in May 2006 - the best of 40 teams.

"You were worthy winners. the great team spirit within the company really shone through, and I only hope that Sven and his team exhibit the same enthusiasm and passion as Team's players, management and supporters*." John Guilford, BAOH

Call Team now, and get the most for your business from our skilled, experienced and motivated telemarketing team.

* They didn't.